Die Referenz wird bei jeder Anfrage aus den registrierten Routen erstellt — immer synchron.
End-user tickets with optional product links, staff replies, and status workflow.
Auth: Bearer token (Passport, auth:api). Owners see own tickets; scope=all and status management need support.manage.
| Methode | Endpunkt | Auth | Routenname |
|---|---|---|---|
| GET | user-api.wbbx.de/v1/support/tickets | bearer | support.tickets.index |
| POST | user-api.wbbx.de/v1/support/tickets | bearer | support.tickets.store |
| GET | api.wbbx.de/v1/support/tickets | bearer | support.tickets.index |
| POST | api.wbbx.de/v1/support/tickets | bearer | support.tickets.store |
| GET | user-api.wbbx.de/v1/support/tickets/{id} | bearer | support.tickets.show |
| PATCH | user-api.wbbx.de/v1/support/tickets/{id} | bearer | support.tickets.update |
| GET | api.wbbx.de/v1/support/tickets/{id} | bearer | support.tickets.show |
| PATCH | api.wbbx.de/v1/support/tickets/{id} | bearer | support.tickets.update |
| POST | user-api.wbbx.de/v1/support/tickets/{id}/replies | bearer | support.tickets.reply |
| POST | api.wbbx.de/v1/support/tickets/{id}/replies | bearer | support.tickets.reply |